Blog

Chime's thoughts on the world of knowledge

  • Are They Being Served? The dos and don'ts of self-service

    Self-service kiosks and other technologies are becoming more sophisticated all the time, but in many contexts it’s not quite - and will never be - enough.  As companies implement more self-service models, there is the potential to get this very wrong.
  • Startups and corporates – they don’t need to be David and Goliath

    Commercial competition - what image springs to mind?  Most of us think in terms of the big vs the small, the old vs the new, the fast vs the slow.  Startups view large corporates as the Goliath that needs to be brought down by resourcefulness, skill and luck.  Corporates view startups as the small, annoying David that must not be underestimated.  But this ‘survival of the fittest’ mentality ignores the potential of working together for the benefit of both. This isn’t a utopian dream, but reality in nature, as lots of symbiotic relationships show.

  • Intrapreneurship – moving mountains, disrupting markets

    Gmail is a shining example of what happens when employees are released from straight-jacket roles.  Innovation and a ground-breaking product, is what happens when 20% of a workforce’s time is committed to personal projects they feel passionate about.  All companies have talent.  All large corporations have a rich seam of innovation that often lies untapped – ideas, commercial acumen and creativity, just waiting to be released.  This is where intrapreneurship comes in, and for where to start, read on.

  • 6 Myths About Business Research You Might Still Believe

    Business research has many facets – competitor analysis, product feedback and new market exploration to name a few.  But what makes research not just good, but great?  How can you ensure the best return on your time, and the most impact for your organization?  There are lots of challenges regarding where to focus: quantitative vs qualitative, external vs internal, history vs predictions.  Nobody can tell you the right balance for what you’re trying to achieve, but there are a number of myths surrounding business research that it can help to be aware of. This article will aim to debunk six of the most common.
  • 7 common research mistakes, and how to avoid them

    Research is an essential process in every walk of life. ‘Academic’, ‘financial’, ‘market’ and ‘small business’ are just a few terms that one could prepend to the word. Whilst each flavour has its own unique subtleties and nuances, there are a set of common pitfalls that beset many a researcher across every field. Here we take a look at seven of the worst and how you can avoid them.
  • Trump’s just a disruptor. We shouldn’t be so surprised

    You have to hand it to him.  Donald Trump has won the US presidency with no prior political experience, very little support even from his own party and a fraction of the budget of Hillary Clinton.  If he were a startup founder, we’d be admiring his lean operating model and personal grit.  Because the truth is, Trump isn’t that different from any other disruptor.  Disruptors are typically the outsiders.  Disruption of their market is always inevitable, whether by them or someone else.  Their disruptions are always good for some people, and bad for others.
  • Do you need to be an entrepreneur to be entrepreneurial?

    We all admire people like Elon Musk.  But going it alone, and being different, are hard.  Can we still be entrepreneurial, if living as an entrepreneur isn’t quite right for us?

  • Forget success stories - I want to hear more creativity stories

    Regardless of whether I see myself as “creative”, what I get up for in the morning is to create something.  Entrepreneurs are the architects of businesses: they invent the concept, design its manifestation and supervise its construction.  What they create is ideally interesting, practical and long-lasting.  It must be feasible with the available time and resources.  It should evoke a positive association in those who come into contact with it.  In the best case, it may become iconic.

    Focusing on the entrepreneurship ‘success stories’ does the community a disservice.  It implies that if you’re not getting a massive personal payout and lots of publicity, what you’ve spent your time on isn’t that valuable.  It implies that these superhuman individuals have done something original that nobody else came close to.  But we don't have the same attitude to art.  We need to do a better job of celebrating creativity in business for its own sake, regardless of the subsequent success or failure of that business.

  • Why we should talk to strangers

    It’s a cliché, but my most enriching experiences have come from travelling.  That's because of who and what I am forced to interact with, and how that changes my perspective on things.  But what do we do at work - do we genuinely seek out people and ideas unfamiliar to us?

  • What you wanted to know about the sharing economy but didn't want to ask

    Every now and again, someone asks me a question along the lines of “what do you think of the sharing economy?” (or collaborative consumption, or peer-to-peer, or on-demand, or online marketplaces, or the gig economy, and so on).  It’s always difficult to know what they’re really asking - it’s likely to be one of a few questions they actually want to ask, but don’t want to come across as inflammatory.  So, if that might be you, here’s the long version.

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